Welcome to Skyfin Travels.
This Cancellation & Refund Policy explains the terms governing cancellations, amendments, refunds, and related charges for travel services booked through Skyfin Travels (“we”, “our”, or “us”).
By making a booking with us, you acknowledge that you have read, understood, and agree to this Cancellation & Refund Policy together with our Terms & Conditions.
1. General Policy
Skyfin Travels acts as an intermediary between customers and independent travel suppliers, including airlines, hotels, tour operators, transport providers, insurance companies and other travel service providers.
Cancellation and refund eligibility is primarily determined by the applicable policies of the relevant Travel Supplier. Different suppliers maintain different cancellation rules, fare conditions and refund procedures.
2. Flight Ticket Cancellations
Airline tickets are governed by the fare rules of the issuing airline.
Depending upon the ticket purchased, a booking may be:
- Fully refundable;
- Partially refundable;
- Non-refundable;
- Non-changeable; or
- Subject to cancellation penalties.
Cancellation charges imposed by the airline, together with any applicable taxes, supplier fees and Skyfin Travels service charges, will be deducted from the refundable amount where applicable.
Certain promotional, discounted or special fares may be completely non-refundable.
3. Holiday Package Cancellations
Holiday package cancellations are subject to the cancellation policy of the respective hotels, tour operators, transport providers and other Travel Suppliers included in the package.
Cancellation charges may vary depending upon:
- the destination;
- travel dates;
- seasonality;
- supplier policies;
- services already confirmed; and
- the time remaining before departure.
Where multiple suppliers are involved, cancellation charges may apply separately for each component of the booking.
4. Hotel Cancellations
Hotel reservations are governed by the cancellation policy of the respective accommodation provider.
Certain bookings may offer free cancellation before a specified deadline, while others may be partially refundable or completely non-refundable.
No refund will be available where the applicable cancellation deadline has expired unless otherwise permitted by the hotel.
5. Amendment Requests
Requests to modify a booking, including changes to travel dates, passenger names, destinations or other travel arrangements, are subject to:
- supplier approval;
- availability;
- applicable fare conditions; and
- amendment charges imposed by the Travel Supplier.
Skyfin Travels may also charge a reasonable administrative fee for processing amendment requests.
Certain bookings may not permit amendments.
6. Customer-Initiated Cancellations
If you wish to cancel your booking, you should notify Skyfin Travels as soon as reasonably possible.
Cancellation requests should be submitted through the same communication channel used for the booking or by contacting our customer support team.
Cancellation shall become effective only after confirmation has been received from us.
7. No-Show
Failure to:
- check in for a flight;
- arrive at the hotel;
- join a scheduled tour;
- report for a transfer; or
- utilise any booked travel service,
may be treated as a “No-Show” under the applicable supplier’s policies.
No-Show bookings are generally non-refundable unless otherwise permitted by the relevant Travel Supplier.
8. Refund Eligibility
Refunds, where applicable, shall be processed only after the relevant Travel Supplier authorises the refund.
The final refundable amount may be reduced by:
- airline cancellation charges;
- hotel cancellation charges;
- supplier penalties;
- non-refundable taxes;
- administrative fees;
- payment gateway charges (where applicable); and
- Skyfin Travels service charges, where permitted by law.
9. Non-Refundable Services
Unless otherwise stated, the following may be non-refundable:
- service fees;
- consultation charges;
- visa assistance fees;
- travel planning fees;
- supplier processing fees;
- promotional bookings;
- special discounted fares; and
- services identified as non-refundable at the time of booking.
10. Refund Processing
Once approved by the relevant Travel Supplier, refunds will be processed using the original payment method wherever reasonably possible.
Refund processing times vary depending upon:
- airlines;
- hotels;
- tour operators;
- banks;
- payment gateways; and
- financial institutions.
While we make reasonable efforts to process refunds promptly after receiving supplier approval, Skyfin Travels cannot guarantee the time required for the refunded amount to appear in your account.
11. Supplier Cancellations
If a Travel Supplier cancels or significantly modifies a booked service, your available options shall be determined by the policies of that supplier.
Where reasonably possible, Skyfin Travels will assist you in:
- obtaining a refund where available;
- accepting alternative travel arrangements; or
- communicating with the relevant Travel Supplier.
We do not determine supplier refund policies and cannot guarantee compensation beyond that offered by the supplier.
12. Force Majeure
Refunds arising from extraordinary circumstances, including but not limited to:
- natural disasters;
- severe weather;
- pandemics;
- epidemics;
- war;
- civil unrest;
- government restrictions;
- border closures; or
- airline operational disruptions,
shall remain subject to the cancellation and refund policies of the relevant Travel Supplier.
Skyfin Travels shall not be liable for losses arising from such events.
13. Payment Disputes
Customers are encouraged to contact Skyfin Travels before initiating any chargeback or payment dispute.
Where a payment dispute is raised before providing us with a reasonable opportunity to resolve the matter, we reserve the right to suspend pending bookings until the dispute has been concluded.
14. Refund Restrictions
Refunds cannot be processed where:
- the booking was fully utilised;
- the booking was non-refundable;
- required documentation has not been provided;
- the refund request falls outside the supplier’s permitted time limits; or
- the supplier declines the refund in accordance with its applicable terms.
15. Changes to this Policy
Skyfin Travels reserves the right to modify or update this Cancellation & Refund Policy at any time.
Any revised version shall become effective immediately upon publication on our website.
16. Contact Us
For assistance regarding cancellations, amendments or refunds, please contact:
Skyfin Travels
Email: care@skyfintravels.com
Phone: +91-9286369340
Website: https://skyfintravels.com