Welcome to Skyfin Travels.
At Skyfin Travels (“we“, “our“, or “us“), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you visit our website, communicate with us, or use any of our travel-related services.
By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
Depending on the services you request, we may collect the following information:
Personal Information
- Full name
- Date of birth
- Gender (where required)
- Nationality
- Passport details
- Visa information
- Government-issued identification details
- Residential or mailing address
- Email address
- Telephone number
- Emergency contact details
Travel Information
- Flight preferences
- Destination details
- Hotel preferences
- Travel dates
- Passenger information
- Frequent flyer information (where applicable)
- Special assistance requests
- Meal preferences
- Seating preferences
Payment Information
Payments made through secure payment providers may require us to receive limited transaction details such as:
- Transaction reference numbers
- Payment status
- Billing information
We do not store your complete debit card, credit card or banking credentials on our servers.
Website Information
When you visit our website, we may automatically collect information including:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Date and time of access
- Referral websites
- Website usage statistics
2. How We Collect Information
We collect information when you:
- visit our website;
- submit an enquiry;
- request a quotation;
- complete a booking;
- contact us by telephone;
- communicate with us through email;
- communicate through WhatsApp or other messaging platforms;
- subscribe to newsletters or promotional communications;
- complete feedback forms; or
- interact with our customer support team.
3. How We Use Your Information
We use your information to:
- process travel bookings;
- communicate with airlines, hotels and other Travel Suppliers;
- provide quotations;
- issue tickets and travel documents;
- provide customer support;
- process payments;
- respond to enquiries;
- send booking confirmations;
- provide travel updates;
- verify customer identity;
- detect and prevent fraud;
- improve our website and services;
- comply with legal obligations; and
- maintain internal business records.
We will only use your information where we have a lawful basis to do so.
4. Sharing Your Information
We may share your information only where reasonably necessary with:
- airlines;
- hotels;
- tour operators;
- transport providers;
- visa processing partners (where applicable);
- travel insurance providers;
- payment gateways;
- banking institutions;
- technology service providers;
- government authorities where legally required; and
- professional advisers such as auditors, accountants or legal counsel.
We do not sell, rent or trade your personal information to third parties for marketing purposes.
5. International Data Transfers
As part of providing international travel services, your information may be transferred to Travel Suppliers or service providers located outside your country of residence.
Such transfers are made only where reasonably necessary to provide the travel services requested by you.
6. Payment Security
Payments are processed through secure third-party payment providers.
Skyfin Travels does not store complete debit card, credit card or online banking credentials.
All payment transactions are subject to the security standards and privacy policies of the relevant payment service provider.
7. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
- improve website functionality;
- remember user preferences;
- analyse website traffic;
- understand visitor behaviour; and
- enhance your browsing experience.
You may disable cookies through your browser settings; however, certain website features may not function correctly.
8. Data Security
We implement reasonable administrative, technical and organisational safeguards to protect your personal information against:
- unauthorised access;
- misuse;
- alteration;
- disclosure;
- destruction; or
- accidental loss.
While we take appropriate security measures, no method of electronic transmission or internet storage is completely secure. Accordingly, we cannot guarantee absolute security.
9. Data Retention
We retain your personal information only for as long as reasonably necessary to:
- complete your booking;
- provide customer support;
- comply with legal obligations;
- resolve disputes;
- maintain accounting records;
- prevent fraud; or
- enforce our agreements.
When information is no longer required, it will be securely deleted or anonymised where reasonably practicable.
10. Your Rights
Subject to applicable law, you may have the right to:
- request access to your personal information;
- request correction of inaccurate information;
- request deletion of information where legally permissible;
- withdraw consent where processing is based on consent;
- object to certain processing activities;
- request restriction of processing; and
- lodge a complaint with the appropriate regulatory authority.
Requests may be submitted using the contact details provided below.
11. Marketing Communications
With your consent or where otherwise permitted by law, we may send promotional communications relating to:
- travel offers;
- holiday packages;
- flight deals;
- newsletters;
- company updates; and
- special promotions.
You may unsubscribe from marketing communications at any time by following the unsubscribe instructions contained within the communication or by contacting us directly.
12. Third-Party Websites
Our website may contain links to third-party websites operated by airlines, hotels, tourism boards, payment providers or other organisations.
We are not responsible for the privacy practices, content or security of those external websites.
We encourage you to review the privacy policies of any third-party websites you visit.
13. Children’s Privacy
Our services are not directed towards children under the age of eighteen (18).
We do not knowingly collect personal information directly from children without appropriate authorisation from a parent or legal guardian where required by law.
14. Legal Compliance
We may disclose personal information where disclosure is required to:
- comply with applicable law;
- comply with a court order;
- respond to lawful requests from government authorities;
- investigate suspected fraud;
- protect our legal rights;
- enforce our agreements; or
- protect the safety of our customers or others.
15. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
Any revised version will become effective immediately upon publication on our website unless otherwise stated.
Your continued use of our website or services following publication of any changes constitutes acceptance of the updated Privacy Policy.
16. Contact Us
If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:
Skyfin Travels
Email: care@skyfintravels.com
Phone: +91-9286369340
Website: https://skyfintravels.com