Welcome to Skyfin Travels.
These Terms & Conditions (“Terms”) govern your access to and use of the Skyfin Travels website, products, and services. By accessing our website, requesting a quotation, making a booking, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms.
If you do not agree with these Terms, please refrain from using our website or services.
1. Definitions
For the purposes of these Terms:
- “Skyfin Travels”, “we”, “our”, or “us” refers to Skyfin Travels, its owners, employees, representatives, and authorised agents.
- “You”, “your”, or “customer” refers to any individual or organisation accessing our website or using our services.
- “Website” refers to the official Skyfin Travels website and all associated web pages and online booking platforms operated by us.
- “Services” include, but are not limited to, flight bookings, holiday packages, hotel reservations, transportation arrangements, travel consultation, visa guidance (where applicable), and any other travel-related services offered by Skyfin Travels.
- “Travel Supplier” means any airline, hotel, tour operator, transport provider, cruise operator, insurance provider or other third party responsible for providing the travel services booked through us.
2. Our Role
Skyfin Travels acts as an independent travel agency and intermediary between you and various Travel Suppliers.
Unless expressly stated otherwise, we do not own, operate, manage or control any airline, hotel, tour operator, transport provider, insurance company or other Travel Supplier.
All bookings are subject to the individual terms, conditions, fare rules and operational policies of the relevant Travel Supplier. By confirming a booking through us, you also agree to be bound by the applicable terms of the relevant Travel Supplier.
3. Eligibility
By using our website or booking any service through Skyfin Travels, you represent and warrant that:
- You are at least eighteen (18) years of age or otherwise have the legal capacity to enter into a binding agreement.
- You have the authority to make bookings for yourself and any traveller included in the booking.
- All information supplied to us is true, complete and accurate.
- You accept responsibility for all bookings made under your name.
4. Quotations, Pricing and Currency
All quotations provided by Skyfin Travels are subject to availability and may change without prior notice until a booking has been confirmed.
Prices may change due to:
- airline fare revisions;
- supplier price updates;
- hotel inventory changes;
- fuel surcharges;
- exchange rate fluctuations;
- airport taxes;
- government taxes and levies; or
- other charges imposed by Travel Suppliers.
A quotation does not constitute a confirmed booking. Prices become final only after full payment has been received and the relevant Travel Supplier has confirmed the booking.
Where quotations or payments involve multiple currencies, exchange rates shall be determined by the relevant airline, supplier, financial institution or payment provider at the time the transaction is processed.
Skyfin Travels shall not be responsible for any increase in cost resulting from exchange rate fluctuations, foreign transaction fees, payment gateway charges or bank charges.
In the event of an obvious pricing error, typographical mistake, system malfunction or technical error affecting the quoted price, we reserve the right to cancel the booking and either issue a full refund or offer you the opportunity to proceed at the correct price.
5. Booking Confirmation
A booking is confirmed only when:
- full or required payment has been received;
- the relevant Travel Supplier accepts the booking; and
- a ticket, voucher, itinerary or booking confirmation has been issued.
Until confirmation has been issued, no booking shall be deemed guaranteed.
6. Payments, Verification and Fraud Prevention
Payments may be made using the payment methods approved by Skyfin Travels.
We reserve the right to:
- verify payment information;
- request additional documentation;
- delay ticket issuance until payment verification is completed;
- refuse payments suspected to be fraudulent; or
- cancel bookings where payment cannot be verified.
To protect our customers and prevent fraud, we may request:
- passport copies;
- government-issued photo identification;
- proof of payment card ownership;
- payment verification documents; or
- any other information reasonably required to verify the legitimacy of a transaction.
If satisfactory verification is not provided within the requested timeframe, we reserve the right to refuse or cancel the booking.
If you initiate a payment chargeback without first contacting us to resolve the matter, we reserve the right to suspend current bookings and refuse future services until the dispute has been resolved.
Where a chargeback is determined to be fraudulent or invalid, you agree to reimburse Skyfin Travels for the disputed amount together with any applicable bank charges, payment gateway fees, legal expenses and recovery costs.
7. Your Responsibilities
You are responsible for ensuring that all information supplied to us, including:
- passenger names;
- dates of birth;
- passport details;
- visa information;
- email addresses;
- telephone numbers;
- travel dates;
- destinations; and
- travel preferences,
is complete, accurate and exactly matches the relevant government-issued identification or passport.
You are also responsible for reviewing all booking confirmations immediately after receipt and notifying us promptly of any discrepancies.
Skyfin Travels shall not be liable for losses, denied boarding, additional charges or travel disruptions arising from inaccurate information supplied by you.
8. Flight Bookings
Flight bookings are governed by the applicable airline’s conditions of carriage, fare rules and baggage policies.
Airlines may, without prior notice:
- change schedules;
- substitute aircraft;
- modify routes;
- revise baggage allowances;
- change operating carriers;
- alter terminals;
- delay flights; or
- cancel services.
These operational decisions are beyond our control.
We recommend reconfirming your flight directly with the airline before departure.
9. Holiday Packages and Special Requests
Holiday package prices are based on the itinerary and inclusions confirmed at the time of booking.
Unless specifically stated, package prices do not include:
- visa fees;
- travel insurance;
- optional excursions;
- meals not specified;
- personal expenses;
- attraction entrance fees;
- gratuities; or
- additional government taxes imposed after booking.
Package itineraries may be modified due to operational requirements, weather conditions, supplier availability or government restrictions while maintaining, where reasonably possible, comparable services.
Special requests including preferred seating, adjoining rooms, meal preferences, wheelchair assistance, early check-in, late check-out or similar requests will be forwarded to the relevant Travel Supplier wherever practicable.
However, all such requests remain subject to availability and cannot be guaranteed unless confirmed by the relevant supplier.
10. Amendments
Requests to amend confirmed bookings are subject to:
- supplier approval;
- applicable fare conditions;
- availability; and
- amendment fees imposed by the relevant Travel Supplier.
Skyfin Travels may also charge a reasonable administration fee for processing amendments.
Some bookings may not be amendable.
11. Cancellations, Refunds and No-Show
Cancellation policies vary according to the Travel Supplier and fare conditions.
Refunds, where applicable, are subject to supplier approval and may be reduced by:
- supplier cancellation charges;
- non-refundable fare components;
- administrative charges;
- taxes that are non-refundable; and
- Skyfin Travels service fees where applicable.
Refund processing times vary depending upon airlines, suppliers, banks and payment providers.
Failure to check in for a flight, arrive at a hotel, join a scheduled tour or utilise any booked service may result in the booking being treated as a “No-Show” and becoming wholly non-refundable in accordance with supplier policies.
12. Passports, Visas, Travel Documents and Government Requirements
You are solely responsible for obtaining and maintaining valid:
- passports;
- visas;
- transit visas;
- permits;
- vaccination certificates;
- health documentation; and
- any other documents required for your journey.
Many destinations require passports to remain valid for at least six (6) months beyond the intended travel date.
Travel requirements, immigration rules, entry restrictions and government advisories may change without notice.
You are responsible for monitoring official travel advisories and complying with all applicable laws and regulations.
Skyfin Travels shall not be responsible for losses resulting from visa refusals, immigration decisions, border closures, quarantine requirements or government restrictions.
13. Travel Insurance
We strongly recommend purchasing comprehensive travel insurance before travelling.
Any insurance policy arranged through us is provided by an independent insurer and shall be governed solely by that insurer’s policy terms and conditions.
14. Force Majeure
Skyfin Travels shall not be liable for delays, cancellations, losses or additional expenses caused by circumstances beyond our reasonable control, including but not limited to:
- natural disasters;
- severe weather;
- pandemics;
- epidemics;
- war;
- terrorism;
- strikes;
- civil unrest;
- border closures;
- government actions;
- airline operational disruptions; or
- failures of Travel Suppliers.
15. Third-Party Travel Suppliers
All travel services are provided by independent Travel Suppliers.
Skyfin Travels shall not be liable for:
- supplier insolvency;
- bankruptcy;
- overbooking;
- operational failures;
- service deficiencies;
- flight delays;
- cancellations;
- baggage loss; or
- any act or omission of a Travel Supplier.
Where reasonably possible, we will assist you in communicating with the relevant supplier, but we do not guarantee recovery of any funds from an insolvent supplier.
16. Customer Conduct
You agree to behave lawfully and responsibly throughout your journey.
We shall not be responsible for any consequences resulting from your conduct, including denied boarding, removal from transportation, hotel eviction, deportation, arrest, fines or refusal of service by any Travel Supplier or government authority.
Any resulting costs shall be your sole responsibility.
17. Electronic Communications and Records
By communicating with us, you consent to receive communications electronically.
Quotations, invoices, itineraries, tickets, vouchers, confirmations, amendments and notices delivered by:
- email;
- WhatsApp;
- SMS; or
- other agreed electronic methods,
shall constitute valid written communication.
Electronic acceptance of quotations, online payments, booking confirmations, WhatsApp confirmations or email approvals shall constitute legally binding acceptance of these Terms.
We may retain communication records for customer support, fraud prevention, legal compliance and dispute resolution.
18. Website Use and Intellectual Property
You agree to use our website only for lawful purposes.
You shall not:
- copy website content;
- reproduce or distribute material without permission;
- use automated software to extract website data;
- attempt unauthorised access to our systems; or
- interfere with website security or functionality.
All website content, including logos, graphics, branding, text, images, layouts and software, is owned by or licensed to Skyfin Travels and protected under applicable intellectual property laws.
19. Limitation of Liability and Claims
To the fullest extent permitted by law, Skyfin Travels shall not be liable for indirect, incidental, consequential or special losses arising from:
- flight delays;
- cancellations;
- missed connections;
- visa refusals;
- immigration decisions;
- supplier failures;
- baggage loss;
- travel disruptions; or
- circumstances beyond our reasonable control.
Where liability cannot legally be excluded, our liability shall not exceed the amount paid directly to Skyfin Travels for the relevant booking.
If you believe a booking has been processed incorrectly or wish to make a claim relating to our services, you should notify us in writing as soon as reasonably practicable and preferably within thirty (30) days after completion of the relevant travel service.
Nothing in this clause limits any statutory rights available under applicable law.
20. Compliance with Laws and Restricted Destinations
Skyfin Travels complies with all applicable laws and regulations.
We reserve the right to refuse or cancel any booking that:
- violates applicable law;
- breaches international sanctions;
- involves prohibited persons or entities;
- relates to destinations where services cannot legally be provided; or
- exposes us to legal or regulatory risk.
21. Privacy
Your personal information will be collected, used and stored in accordance with our Privacy Policy and applicable data protection laws.
22. Amendments, Severability and Entire Agreement
We reserve the right to amend these Terms at any time by publishing an updated version on our website.
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
These Terms, together with our Privacy Policy, Cancellation & Refund Policy, Disclaimer and any booking-specific conditions, constitute the entire agreement between you and Skyfin Travels regarding your use of our website and services.
Any provision intended to survive termination of these Terms, including provisions relating to payments, refunds, liability, dispute resolution, intellectual property and governing law, shall continue in force.
23. Governing Law and Jurisdiction
These Terms shall be governed by the laws of India.
Any dispute arising from these Terms or our services shall be subject to the exclusive jurisdiction of the competent courts in Dehradun, Uttarakhand, India, unless otherwise required by applicable law.
The parties shall endeavour to resolve disputes amicably before commencing legal proceedings.
24. Contact Us
If you have any questions regarding these Terms & Conditions or our services, please contact us:
Skyfin Travels
Email: care@skyfintravels.com
Phone: +91-9286369340
Website: https://skyfintravels.com